Questions to ask your bouncy castle hire company before hiring
**TL;DR: Before hiring a bouncy castle, ask about safety certifications, insurance, pricing structure, delivery costs, and what’s included. Check their cancellation policy, setup requirements, and whether staff supervision is provided. Confirm the castle is suitable for your space and guest count. Always get everything in writing.**
## Introduction
Bouncy castles make any celebration unforgettable. Whether you’re planning a child’s birthday party or a summer garden event, hiring the right bouncy castle matters. But not all hire companies are created equal. Asking the right questions before you book will save you money, stress, and potential headaches on the day. In this guide, we’ll walk through the essential questions you should ask your bouncy castle hire company. This ensures you get exactly what you need.
## What Safety Certifications Should I Check?
Safety should always come first with bouncy castles. Ask whether the castle holds current PAT testing certification and carries public liability insurance of at least £5 million. Request proof of these credentials in writing. The company should also provide clear safety guidelines for users. Ask how many children they recommend per castle and what age ranges suit different models.
## What Does the Hire Price Actually Include?
Don’t assume the quoted price covers everything you need. Ask specifically what’s included in the basic cost. Does it cover delivery, setup, and collection? Are there additional fees for removing shoes or for supervision? Ask about damage deposits and whether you’re charged if the weather forces cancellation. Getting a detailed written quote prevents nasty surprises later.
## How Much Notice Do You Need, and What’s Your Cancellation Policy?
Timing matters when organising your event. Ask how much advance notice they require for bookings. Can you cancel if weather turns bad? Do they offer refunds or rescheduling options? Most reputable companies allow cancellation without penalty if there’s heavy rain. Clarify whether your deposit is refundable or gets credited toward a future booking. Always get their policy in writing.
## Will Your Garden Space Work?
Not every bouncy castle fits every space. Ask the hire company to measure your garden or venue. How much ground space does the castle require? What’s the minimum ceiling height if it’s indoors? Do they need a flat, level surface? Ask about electricity requirements, particularly for inflatables with fan systems. Will they inspect your site beforehand? A professional company usually does this without charge.
## What Happens on the Day?
You’ll want to know exactly what to expect. Ask whether they provide staff supervision during the hire period. Will someone stay on-site, or do you supervise yourself? What happens if weather deteriorates during your event? Ask about their backup plan if a castle arrives damaged. Confirm the setup time and how long they’ll stay for collection. Get specific arrival and departure times in writing.
## Conclusion
Taking time to ask these questions upfront makes all the difference. A trustworthy bouncy castle hire company will happily answer everything you ask. They’ll provide written confirmations and proof of their credentials. Don’t rush into booking the first company you find. Compare a few options, check their reviews, and trust your instincts. Ready to find the perfect bouncy castle for your celebration? Find a bouncy castle hire company near you by searching our free UK directory.
## FAQ
**Q: How much does bouncy castle hire typically cost in the UK?**
A: Most basic bouncy castles cost £60 to £150 for a half-day hire, depending on your location and castle size. Larger, premium castles can reach £200 to £400. Always ask about weekday discounts.
**Q: Can I hire a bouncy castle indoors?**
A: Yes, but indoor castles are smaller and need higher ceilings, typically eight feet minimum. Indoor hire often costs more due to specific safety requirements.
**Q: What happens if it rains on my event day?**
A: Most castles can operate in light rain with proper supervision. Heavy rain usually means postponement or cancellation. Ask your company’s specific rain policy upfront.
**Q: Do I need to provide electricity?**
A: Most bouncy castles need a standard electrical socket for the air-pumping fan. Check the cable length requirement with your hire company.
**Q: How many children can use a bouncy castle at once?**
A: This varies by castle size. Small castles typically allow 4 to 6 children simultaneously, whilst larger ones fit 10 to 15. Always follow the hire company’s recommendations for safety.